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Frequently Asked Questions

Frequently Asked Questions

Common questions and answers

Simply click the question in the FAQ’s list below and a brief answer or a link to more information will appear below the question. If your query is about stock information, availability online or timescales for Made-to-Order, please refer to the individual product page.

No – you can checkout as a guest however if you want to shop frequently then you can simply signup for a new account using your email address or use your social media account to register. Simply follow the instructions at checkout.

For information on our returns and refunds policy click here to find detail information.

If an item is out-of-stock and there is no Made-to-Order notice appearing on the page, then this product cannot be ordered again. Most chambeili items displayed on the website can be ordered as Made-to-Order and will have “Custom Size” displayed on the size dropdown list. The production time will be shown on the product page.

For all other brand items, if the item is out-of-stock then this item cannot be re-ordered.

We do not offer a price match service as we stock only original branded products and factor in shipping costs which have increased substantially since pre-pandemic. The margins are kept low while at the same time we provide authentic genuine brand clothing.

You can return any item non-sale items purchased on chambeili.com for UK & International customers within 7 working days from the delivery date with a full refund.

You will be provided with a return address as we have closed our retail store.

When returning items please ensure all the packaging is intact with all tags attached as well as your packing list and invoice. Return your item using Royal Mail Second Class Signed For with Tracking and ensure the insurance covers the value of the content as any loss or damage to the parcel will be the customers responsibility.

Once you have dispatched the parcel simple send us the postage receipt to deliveries@chambeili.com with the subject reference being your online order number.

Please refer to our Returns & Refunds page for further information.

Once we have received your online order with successful payment completion, we will process your order and prepare for dispatch if it’s an in stock Ready-to-Wear item(s) or accessories.

If your order is Made-to-Order we will first liase with you to confirm your custom size body measurements and then place your order into production in Pakistan. Once your order has been dispatched from Pakistan, we will notify you in advance that your order has been shipped (UK Domestic and International).

Your My Account will be updated with status updates including order preparation and dispatch. Once your order is with Royal Mail we will send you the tracking code to your My Account and via SMS.

For those customers who have placed their order in person or via telephone (locally based) we will notify you when your order arrives with us and then arrange for you to collect the order at our temporary location where you can try and inspect in person as well as pay the remaining balance.

For any further questions relating to your order visit our FAQ page.

Yes, you will receive an electronic invoice once you have completed the online payment process with your order number and you can access in through My Account for each item you order. You will also receive a hard copy invoice with your delivery.

For UK and International delivery cost the delivery price will automatically calculated based on the number of items and type of product as each product has a designated weight and the delivery cost is calculated on the final weight. Pricing is based on the current 2023 Royal Mail Charges.

For estimated delivery times please refer to Royal Mail options on our shipping page by clicking here.

Our website is SSL (Secure Socket Layer) secured by GeoTrust. chambeili.com ensures a secure shopping experience by using the highest industry standards to safeguard your personal data and payment information from unauthorized access. For more information on security and data protection refer to our web security page by clicking here.

chambeili.com accepts all major credit cards and for online purchases including Visa, Mastercard, Maestro, Solo, Discover and AMEX (US Only).

chambeili.com also accepts Apple Pay and GPay. For more information on payments refer to our payments page by clicking here.

All new products are priced to sell and therefore are not discounted even if you purchase multiple items. We have a fixed price policy on all new products.

We do offer sale products online during end-of-season as well as coupon codes for special offers during certain periods in the year which will be advertised on the website. Simply use the coupon code at checkout to redeem the offer.

Yes. you can cancel an online order, but you must inform us of cancellation on the day you placed the order otherwise the item is normally dispatched the next day and if this is the case that you cancelled after the item has been dispatched then you will be liable to pay for the return postage and the delivery cost is non-refundable.

We advise that you should only complete an online order if you are 100% satisfied in purchasing. If you have any questions or concerns you can always reach out to us via WhatsApp or DM us on Instagram @chambeili.

If you have made a mistake whilst ordering then you will need to allow the order to come through then contact us via WhatsApp or DM us by Instagram @chambeili and notify us as to what you actually want to order. If there is any price discrepancy than we will refund you if the actual item is below what you accidentally ordered and request additional amounts if the actual item that you wish to order is more.

If you have provided us with the wrong body measurements then we ask that you notify us on the day.

If you have ordered a Ready-to-Wear item or accessory that is the wrong size or colour, then let us know which size you require and we will amend your order prior to dispatch.

If you would like to exchange a non-sale Ready-to-Wear or accessories for another item(s), then contact us by WhatsApp or DM us on Instagram @chambeili and advice of why you wish to return the item(s) and what do you want to change them for. You must do this within 7 days of receiving the order.

Prior to returning the item(s) you must ensure they have not been worn, have no perfume or body odour, the tags and packaging are intact. You will be provided with a return address and return the item(s) within 7 days. If there is a difference in the order value then we will either refund the difference or request additional funds to make up the difference. Your exchange item(s) will be dispatched on the same day as we receive your returns and they meet the conditions mentioned above.

We do not accept or exchange sale items without exception.

For more information on international delivery destinations please refer to the shipping page by clicking here.

As soon as we receive your order we will process it and update the status at each stage until the parcel dispatches the store. Once the parcel is with the carrier we will place the tracking details in your My Account so you will see the updates throughout. We will also send you an SMS message with the tracking code.

In most circumstances it is not possible to make changes to your delivery service option once you have placed your order. We strongly advise that you chose the right option prior to placing your order. If you need an item urgently (quicker option than the original shipping option) then we will request additional charges to cover the difference in the shipping costs. You must notify us in advance by WhatsApp or DM us on Instagram @chambeili.

We are not liable if you inform us late. It is your sole responsibility to choose the correct delivery option for any Ready-to-Wear, accessories or Made-to-Order.

If your payment has failed using the online credit card at checkout, then you can try doing the order again and ensure you have entered the correct details including the expiry date and 3-digit code on the back of the card. If you still have issues with your card then it means your card has been flagged and you will need to use an alternative card to complete the payment. If you get stuck, then contact us WhatsApp or DM us on Instagram @chambeili.

Alternatively, if you are still having issues you can arrange a bank transfer or pay cash in person especially if you are placing a Made-to-Order or Bespoke order.

Yes you can. If you would like to update any account details, please log into your My Account on this website. Click on Edit Address on Billing and/or Shipping Address to update your personal information.

The shipping company will make multiple attempts to deliver your order and we advise that you ensure their is someone at your delivery address to sign and collect your parcel. If you are not present the shipping company will leave a card notifying you of an unsuccessful delivery attempt and provide instructions on how to collect. In situations where you have failed to adhere to the shipping companies delivery instructions the parcel will be returned back to our outlet. In these circumstances you will be required to pickup the parcel from the outlet if you are within 30 miles proximity.

If you are not a distant or overseas customer then you will need to contact customer services and make payment for shipping then we will dispatch your order. Please ensure you follow the tracking code sent your email address and have someone available to collect your parcel.

All our products are 100% genuine and direct from the brand. Since our formation in 2012 we have never sold a single item that is fake or even a first class master copy. We are proud to sell original merchandise that you can get wear out of.

The difference between an original and master replica is huge when it comes to longevity of the garment as replicas will run colour on its first wash and the quality of the fabric is simply incomparable to the original. This is why we advise customers to buy only original products so at least it can be worn again and again. For more information visit our 100% Genuine page.