If you wish to make to contact with us regarding your online order, product enquiry, bespoke back orders or anything else relating to our products then you can use multiple methods to communicate with us. We will endeavour to contact you within 48 hours or in some cases immediately. You can also call us on: +447308547421.
No – you can checkout as a guest however if you want to shop frequently then you can simply signup for a new account using your email address or use your social media account to register. Simply follow the instructions at checkout.
You can return any item non-sale items purchased on chambeili.com for UK & International customers within 7 working days from the delivery date with a full refund.
You will need to return your items to our store:
7 Smith Lane
When returning items please ensure all the packaging is intact with all tags attached as well as your packing list and invoice. Return your item using Royal Mail Second Class Signed For with Tracking and ensure the insurance covers the value of the content as any loss or damage to the parcel will be the customers responsibility. Once you have dispatched the parcel simple send us the postage receipt to firstname.lastname@example.org with the subject reference being your online order number.
Please refer to our Returns & Refunds page for further information.
Once we have received your online order with successful payment completion we will process your order and prepare for dispatch. Your My Account will be updated with status updates including order preparation and dispatch. Once your order is with Royal Mail we will send you the tracking code to your My Account and via SMS.
For any further questions relating to your order visit our FAQ page.
Yes you can cancel an online order but you must inform us of cancellation on the day you placed the order otherwise the item is normally dispatched the next day and if this is the case that you cancelled after the item has been dispatched then you will be liable to pay for the return postage and the delivery cost is non-refundable. We advise that you should only complete an online order if you are 100% satisfied in purchasing.