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Contact Us

chambeili.com is now 100% online only so if you wish to make to contact with us regarding your online order, product enquiry, bespoke back orders or anything else relating to our products then you can use multiple methods to communicate with us. We will endeavour to contact you within 48 hours or in some cases immediately.

Common FAQ’s
Below are some common frequently asked questions with answers.

No – you can checkout as a guest however if you want to shop frequently then you can simply signup for a new account using your email address or use your social media account to register. Simply follow the instructions at checkout.

For information on our returns and refunds policy click here to find detail information.
You can return any item non-sale items purchased on chambeili.com for UK & International customers within 7 working days from the delivery date with a full refund. You will need to return your items to our store: chambeili PO Box 359 Shipley BD18 9FE West Yorkshire When returning items please ensure all the packaging is intact with all tags attached as well as your packing list and invoice. Return your item using Royal Mail Second Class Signed For with Tracking and ensure the insurance covers the value of the content as any loss or damage to the parcel will be the customers responsibility. Once you have dispatched the parcel simple send us the postage receipt to deliveries@chambeili.com with the subject reference being your online order number. Please refer to our Returns & Refunds page for further information.
Once we have received your online order with successful payment completion we will process your order and prepare for dispatch. Your My Account will be updated with status updates including order preparation and dispatch. Once your order is with Royal Mail we will send you the tracking code to your My Account and via SMS. For any further questions relating to your order visit our FAQ page.
Our website is SSL (Secure Socket Layer) secured by GeoTrust. chambeili.com ensures a secure shopping experience by using the highest industry standards to safeguard your personal data and payment information from unauthorized access. For more information on security and data protection refer to our web security page by clicking here.
chambeili.com accepts all major credit cards and for online purchases including Visa, Mastercard, Maestro, Solo, Discover and AMEX (US Only). chambeili.com also accepts Apple Pay and GPay. For more information on payments refer to our payments page by clicking here.

Yes you can cancel an online order but you must inform us of cancellation on the day you placed the order otherwise the item is normally dispatched the next day and if this is the case that you cancelled after the item has been dispatched then you will be liable to pay for the return postage and the delivery cost is non-refundable. We advise that you should only complete an online order if you are 100% satisfied in purchasing.

As soon as we receive your order we will process it and update the status at each stage until the parcel dispatches the store. Once the parcel is with the carrier we will place the tracking details in your My Account so you will see the updates throughout. We will also send you an SMS message with the tracking code.
Quick Contact Form
Complete the form with a brief message and subject matter.

Ways to contact us

chambeili Facebook Messenger
You can contact chambeili on Facebook messenger between 10am to 8pm daily Monday – Saturday.
chambeili Instagram + IGTV
You can send us a direct message to our Instagram account between 10am to 8pm daily Monday – Saturday.
You can send us a direct message to our Snapchat account between 10am to 6pm daily Monday – Saturday.
You can send us a direct message to our Twitter account between 10am to 6pm daily Monday – Saturday.
You can send us a direct message to our Whatsapp number between 10am to 6pm daily Monday – Saturday.
Telephone
You can call us directly on our existing landline number between 10am to 6pm daily Monday – Saturday.
You can send us a direct message to any of our company department email accounts.
You can connect and follow all our social media accounts, mailing & sms list and websites.