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Frequently Asked Questions

Simply click the question in the FAQ list below and a brief answer or a link to more information will appear below the question. If your query is about stock information or availability online, please refer to the individual product page.

No – you can checkout as a guest however if you want to shop frequently then you can simply signup for a new account using your email address or use your social media account to register. Simply follow the instructions at checkout.

For information on our returns and refunds policy click here to find detail information.

If an item is out-of-stock and their is no back order button appearing then this product cannot be ordered again. Most items displayed on the website are only available in certain sizes and colours due to the brand stockists allocating a certain number of products to our company.

However, we do have a range of products in formal, pret and jewellery that are specifically marked as back order that can be ordered in a specific size or colour with respect to ready to wear and a notice box will appear for that particular product advising on the production time.

We do not offer a price match service as we only stock products that are unique to chambeili.com as they are hand selected and since we are official and authorized UK stockists for the brands we represent we offer a unique service with exclusive products only available to chambeili.com.

You can return any item non-sale items purchased on chambeili.com for UK & International customers within 7 working days from the delivery date with a full refund. 

You will need to return your items to our store:

chambeili
PO Box 359
Shipley
BD18 9FE
West Yorkshire

When returning items please ensure all the packaging is intact with all tags attached as well as your packing list and invoice. Return your item using Royal Mail Second Class Signed For with Tracking and ensure the insurance covers the value of the content as any loss or damage to the parcel will be the customers responsibility.

Once you have dispatched the parcel simple send us the postage receipt to deliveries@chambeili.com with the subject reference being your online order number.

Please refer to our Returns & Refunds page for further information.

Once we have received your online order with successful payment completion we will process your order and prepare for dispatch. Your My Account will be updated with status updates including order preparation and dispatch. Once your order is with Royal Mail we will send you the tracking code to your My Account and via SMS.

For any further questions relating to your order visit our FAQ page.

Yes you will receive an electronic invoice once you have completed the online payment process with your order number and you can access in through My Account for each item you order. You will also receive a hard copy invoice with your delivery. 

For UK and International delivery cost the delivery price will automatically calculated based on the number of items and type of product as each product has a designated weight and the delivery cost is calculated on the final weight. Pricing is based on the current 2020 Royal Mail Charges.

For estimated delivery times please refer to Royal Mail options on our shipping page by clicking here

Our website is SSL (Secure Socket Layer) secured by GeoTrust. chambeili.com ensures a secure shopping experience by using the highest industry standards to safeguard your personal data and payment information from unauthorized access. For more information on security and data protection refer to our web security page by clicking here.

chambeili.com accepts all major credit cards and for online purchases including Visa, Mastercard, Maestro, Solo, Discover and AMEX (US Only).

chambeili.com also accepts Apple Pay and GPay. For more information on payments refer to our payments page by clicking here.

All new products are priced to sell and therefore are not discounted even if you purchase multiple items. We have a fixed price policy both online and in-store on all products.

We do offer sale products both online and in-store during end-of-season as well as coupon codes for special offers during certain periods in the year which will be advertised on the website. Simply use the coupon code at checkout to redeem the offer. We do not offer further reductions on sale items both online and in-store.

Yes you can cancel an online order but you must inform us of cancellation on the day you placed the order otherwise the item is normally dispatched the next day and if this is the case that you cancelled after the item has been dispatched then you will be liable to pay for the return postage and the delivery cost is non-refundable. We advise that you should only complete an online order if you are 100% satisfied in purchasing.

If you have made a mistake whilst ordering then you will need to allow the order to come through then follow the steps for exchanging an item below. 

If you would like to exchange an ordered item for another item then contact our  customer service team by telephone: 01274 598669 and advice of why you wish to return an item(s). You must do this within 7 days of receiving the order. As long as the items have not been worn and have no perfume or body odour and the tags are intact then we will request that you return the items within 7 days and advise us in advance which items you wish to exchange with. If their is a difference in the order value then we will either refund the difference or request additional funds to make up the difference. 

For more information on international delivery destinations please refer to the shipping page by clicking here.
As soon as we receive your order we will process it and update the status at each stage until the parcel dispatches the store. Once the parcel is with the carrier we will place the tracking details in your My Account so you will see the updates throughout. We will also send you an SMS message with the tracking code.

In most circumstances it is not possible to make changes to your delivery service option once you have placed your order. We strongly advise that you chose the right option prior to placing your order. If you need an item urgently or wish to collect the item instore please contact Customer Services on +44(0)1274 598669.

If your payment has failed using the direct payment method then you can try doing the order again and use the PayPal option where you will be redirect to the PayPal payment site to complete the payment. If you still have issues with your card then it means your card has been flagged and you will need to use an alternative card to complete the payment. If you get stuck then contact Customer Services on +44(0)1274 598669 and we assist.

Yes you can. If you would like to update any account details, please log into your My Account on this website. Click on Edit Address on Billing and/or Shipping Address to update your personal information.

The shipping company will make multiple attempts to deliver your order and we advise that you ensure their is someone at your delivery address to sign and collect your parcel. If you are not present the shipping company will leave a card notifying you of an unsuccessful delivery attempt and provide instructions on how to collect. In situations where you have failed to adhere to the shipping companies delivery instructions the parcel will be returned back to our outlet. In these circumstances you will be required to pickup the parcel from the outlet if you are within 30 miles proximity. If you are not a distant or overseas customer then you will need to contact customer services and make payment for shipping then we will dispatch your order. Please ensure you follow the tracking code sent your email address and have someone available to collect your parcel.

All our products are 100% genuine and direct from the brand. Since our formation in 2012 we have never sold a single item that is fake or even a first class master copy. We are proud to sell original merchandise that you can get wear out of.

The difference between an original and master replica is huge when it comes to longevity of the garment as replicas will run colour on its first wash and the quality of the fabric is simply incomparable to the original. This is why we advise customers to buy only original products so at least it can be worn again and again. For more information visit our 100% Genuine page.