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Returns & Refunds

Returns & Refunds

Our refunds policy has limited options for refunds and only apply to Ready-to-Wear casuals and accessories. We currently operate on a NO REFUND & EXCHANGE POLICY for all Made-to-Order and Bespoke orders.

You can return any item non-sale items purchased on for UK & International customers within 7 working days from the delivery date with a full refund.

Here’s how:

  • Make sure the items are in the same condition you received them in, with all tags still attached. Any smell of perfume, damage or stain marks will void the return policy so please ensure the item has not been worn. Do not return the item if you have worn them as we will not accept the return. All Items must be in original, resalable condition.
  • Your will be required to post the package within 7 working days from the delivery date. You can either send your return by Royal Mail First or Second Class Signed For with compensation or chose an alternative carrier with compensation. You must ensure that the insurance for loss or damage covers the value of the item(s) you are returning as you will be liable for the costs if it the parcel goes missing or returns to us in a damaged state. As we do not have physical store, we will provide you with a return address once you communicate with us.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • If returned an item from outside the UK, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. chambeili® is NOT responsible for any return custom charges made.

If you choose an alternative carrier company, then please ensure there is insurance that covers the value of the returned items in the event of theft or loss during delivery to our return address. We advise that customers use a Track & Trace service with the shipping carrier as in the event of loss you will be liable for the full value of the list item(s). We cannot take responsibility for items damaged or lost in the return transit.

Where to send your return:

A return address will be provided upon request as we are currently operating solely online.


Your return will be accepted within 3 working days from the delivery date at our return address. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, will not be able to issue the refund and the package will be sent back to you with an additional postage charge which you will be required to pay.

Please check that you meet these guidelines before you return the item. When shopping online or through our retail store we would like to remind customers to be 100% sure prior to purchase. If you have any questions on a particular item(s) you can send us a message by clicking the WhatsApp button on the product page or call our Customer Services number on +447478 851079.

Any items purchased in the “Sale” category, CANNOT be returned, or exchanged without exception. The “Sale” categories are select styles that have been reduced as a special offer/promo or is an end-of-season item.

If a product(s) has been damaged during transit, then the courier will be liable for any costs. If a product(s) has been damaged by pulling, misuse or any other mis-handling by the costumer then we are not liable for any damages. Please adhere to the garment care instructions and it the case of washing/dry cleaning please refer to our washing instructions page.

Lost or Damaged Items by Royal Mail and International Couriers

We cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items). This applies to Royal Mail classes items as being lost. The lost or damaged compensation amounts will depend on the Royal Mail Shipping option chosen at checkout. If your item is valued at more than the compensation amount, then we will only pay the compensation amount that it was insured for as lost or damaged goods is not something we can control and we are using a global leading courier company for all our Domestic and International deliveries. For more information on the compensation amounts for the different Royal Mail options visit our Shipping page.

Refund Timescales

Your return will be processed within 3 working days from the delivery date at our warehouse. We will then immediately request your refund and send you a confirmation e-mail.

Cards: Your refund will be issued within 7 working days from when you receive our confirmation e-mail. The necessary time for the amount to show on your Card depends on your Card Company’s policies. You can check your refund on your online account or by contacting your Card issuer. The currency date for the credit will coincide with the date of the original payment; therefore, you will not be charged any interest fees.

PayPal: The refund will be visible within 24 hours from when you receive your confirmation e-mail.

Exceptions to Refund & Exchanges

We want our customers to be happy with their purchases and aim to be fair and accommodating with regards to returns. But some items are non-refundable (unless faulty) and these are listed below:

For hygiene reasons all jewellery, trousers and scarfs are non-returnable.

All unstitched products are also not returnable without exception.

All Ready-to-Wear, Made-to-Order and Bespoke Pret Ensembles and Bridal Wear clothing are non-returnable and non-refundable without exception. Returns or exchanges are not accepted due to incorrectly ordered items, dislike of style, fit, or colour, damage due to washing/dry cleaning, damage caused by too much sunlight exposure, damage caused by catching/pulling any part of the fabric/embroidery/embellishment and general misuse of the garment, cancellation of your event or any other reason.

Your legal rights are not affected.

If you would like further information regarding this, please contact the store Customer Services team on +447478 851079 or send us an email to:

Our customer service operating hours are: –

Monday: 17.00pm – 21.00pm
Tuesday: 17.00pm – 21.00pm
Wednesday: 17.00pm – 21.00pm
Thursday: 10.00am – 18.00pm
Friday: 10.00am – 18.00pm
Saturday: 10.00am – 18.00pm
Sunday: 10.00am – 18.00pm