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How to buy

Shopping on chambeili.com is simple with easy ways to find products and checkout quickly using your social media accounts including Instagram and Twitter. Follow the steps below to successfully purchase products.

You can find one or more products using a number of options.

1. Use the search bar on the navigation header: You can enter a product name, brand or type in the search box and it will return back the appropriate results.

2. Use the Shop menu item on the navigation header: You can select from brand, collection, type, style or fabric to find products.

3. Use the Shop menu item on the footer: You can select from new arrivals, sale, suits, shirts, lowers, accessories and unstitched to find products.

4. Use the Shop sidebar: The sidebar has a number of options to find products including product search box, price range and a wide range of filters where you can select multiple options to narrow down your search including categories, brands, product type, sizes, colours, fabrics, occasions, number of pieces, style, season, accessories type, lowers type and stock type instock or bespoke).

To view a product in more detail simply click the product from the Shop by clicking the image or title. This will open the product page containing the SKU (unique product code), images/videos, brief description, price, stock option (instock or bespoke), price, options such as size, colour etc., add to basket button and further information located in tabs such as additional information, product enquiry form etc.

To view product images in closeup you simply need to hover the mouse or finger (tablets or mobile) over the image. To view the next image simply click the thumbnail or swipe.

Choose the size, colour (if available) and desired quantity on the product page. If you require more information scroll down the page and you will find detailed product descriptions with additional tabs that will include size chart and pantone options for bespoke products.

If you need to find out the the size options for a particular brand you can simply click the SIZE CHART link below the size options.

Once you have chosen your desired size/colour and quantity you can add the item to the shopping cart by clicking the “ADD TO BASKET” button. You can add more than one quantity, size and any other available option per product to your basket. When you have successfully added your item to the basket a notice will appear displaying the product name and message “has been added to your basket”. You will also see your current total price with the number of items next to the shopping bag on the navigation bar on the top right of your screen.

If you wish to purchase other products simply go to the product page and add the item to your basket. 

Once you are happy with the products in your basket you can checkout. Please note: we have limited the number of items per order to 7. If you wish to purchase more than 7 items then you will need to complete another order.

If you wish to continue shopping, repeat the process above but if you wish to process the order, then review your shopping cart to ensure you have chosen the correct sizes, colours and product(s). You can amend the quantities or remove item(s) that you do not wish to purchase on this page. Your basket totals will automatically be updated if you make any changes to the quantities or remove items.

If a coupon code has been issued for a special offer then you can enter this either in your shopping cart page or during checkout. Simply enter the code for example: WINTER15OFF into the box and click the APPLY COUPON button. You can also click the box under AVAILABLE COUPONS to automatically apply the discount. You discount will appear on the order with your final total price adjusted.

The shipping options will appear on the cart page if you are logged in as a frequent shopper otherwise they will appear on the checkout page.

You will need to ensure the shipping and delivery details are completed in order for the appropriate shipping options to appear based on the destination country. Simply choose the option that best suits your needs. For the UK we have six options:

Royal Mail Signed For® 2nd Class
Royal Mail Signed For® 1st Class
Royal Mail Special Delivery Guaranteed by 1pm®
Royal Mail Special Delivery Guaranteed by 9am®
Royal Mail Special Delivery Guaranteed by 1pm® with Saturday Guarantee
Royal Mail Special Delivery Guaranteed by 9am® with Saturday Guarantee

Each option will show the costs based on the number of items you are purchasing and their corresponding weights. The Royal Mail prices are based on current prices.

Accepting Apple Pay and GPAY on chambeili.com

For mobile users you can make payment via Apple Pay or GPay by clicking either of the buttons on the product page. You will see the  shipping options appear on your device so please ensure you select the appropriate option.

You must also ensure you have added your shipping and delivery address as well as your email address and contact mobile to complete the transaction. Once your order has been completed you will receive an automatic email.

If you wish to pay using a normal credit card then move to the next step below.

Note: For Apple Pay if you are on a product that has variations you will need to add the required option such as the size in order to enable the Apple Pay button to appear. For single products such as a scarf or jewellery the Apple Pay button will appear ready for purchase.

Once you have chosen your shipping options you are ready to complete your payment option.

Before you make your payment you can either checkout using your social media account for faster checkout or login using your email address and password if you are a returning customer. If you do not have an email account you can signup by checking the create account checkbox when completing the billing and delivery details.

Alternatively you can checkout as a guest. However, if you plan to shop again then we advise that you use your social accounts or signup using your email address to save you from entering the billing and delivery details in the future.

You can now choose the payment options with three available. The first two will accept your credit card details securely on our site and the third will direct you to the PayPal server. All three options are fully secured.

Once you have completed the credit card details make sure to tick the checkbox “I have read and agree to the website terms and conditions”.

Finally click the PLACE ORDER BUTTON. If you have chosen the first payment option and you have entered a VISA credit card you will be directed to Arcot 3D Secure that will verify automatically and redirect you back to our website. This is a secondary security check to ensure their is no fraudulent behaviour.

After you have placed the order you will be directed to a payment completion page with your order details. 

If you have already signed up via a social account or email address you can go to your My Account and view your orders and status. We will update your status at each stage from packing to dispatch.

You will also receive an email confirming your order. Check your Junk or Spam folder just in case you have not received the order confirmation email.

Once your order has been processed you will be emailed the shipper tracking code so you can monitor the delivery.

If you have already signed up via a social account or email address you can go to your My Account then click orders and then view your order number. You will also see the Tracking code under Tracking Information with a button TRACK that will open the Royal Mail Track and Trace page so you can also monitor the progress.

Please ensure you are available to collect the parcel. If you are not home it will go back to the local post office and they will reattempt delivery. If after the third attempt you fail to sign for the parcel it will be returned back to chambeili. You will need to repay for the parcel delivery if you failed to collect on the first 3 attempts.

If you have any questions relating to returns please visit Returns & Refunds page.