FAQ

Simply click the question in the FAQ list below and a brief answer or a link to more information will appear below the question. If your query is about stock information or availability online, please refer to the individual product page.

For information on our returns and refunds policy click here to find detail information.


If an item is out-of-stock and their is no back order button appearing then this product cannot be ordered again. Most items displayed on the website are only available in certain sizes and colours due to the brand stockists allocating a certain number of products to our company.


We do not offer a price match service as we only stock products that are unique to chambeili.com as they are hand selected and since we are official and authorized UK stockists for the brands we represent we offer a unique service with exclusive products only available to chambeili.com.


You can return any item non-sale items purchased on chambeili.com for UK & International customers within 7 working days from the delivery date with a full refund. Please refer to our returns and refunds page for further information by clicking here.


For questions relating to post order process and shipping refer to the shipping FAQ by clicking here.


Yes you will receive an electronic invoice once you have completed the online payment process with your order number. You will also receive a hard copy invoice with your delivery. For more shipping refer to the shipping FAQ by clicking here.

For UK delivery cost please refer to Royal Mail option on our shipping page by clicking here.

Our website is SSL (Secure Socket Layer) secured by GeoTrust. chambeili.com ensures a secure shopping experience by using the highest industry standards to safeguard your personal data and payment information from unauthorized access. For more information on security and data protection refer to our web security page by clicking here.

chambeili.com uses PaymentSense PDQ for retail purchases that accepts all major credit cards and for online purchases we use Paypal Website Payment Pro Merchant Gateway and accepts Visa, Mastercard, Maestro, Solo, Discover and AMEX (US Only). chambeili.com also accepts debit cards like Visa Electron. For more information on payments refer to our payments page by clicking here.

All new products are priced to sell and therefore are not discounted even if you purchase multiple items. We have a fixed price policy both online and in-store on all products. We do offer sale products both online and in-store during end-of-season as well as coupon codes for special offers during certain periods in the year which will be advertised on the website. Simply use the coupon code at checkout to redeem the offer. We do not offer further reductions on sale items both online and in-store.

Currently we are only offering this service via our Shipley outlet but plan to roll out this service as we expand our retail operations in the future. For more information refer to the Click & Collect Local page by clicking here.

Yes you can cancel an online order but you must inform us of cancellation on the day you placed the order otherwise the item is normally dispatched the next day and if this is the case that you cancelled after the item has been dispatched then you will be liable to pay for the return postage and the delivery cost is non-refundable. We advise that you should only complete an online order if you are 100% satisfied in purchasing.

Unfortunately it is not possible to make changes to your order once you’ve placed it which is why we advise that your should be 100% sure before placing an order. Please contact our customer service team by telephone: 01274 598669 or read our returns & refunds page once you've received your order.

If you'd like to add items, please place a new order.

For more information on international delivery destinations please refer to the shipping page by clicking here.