Frequently Asked Questions
Please read our FAQ before sending us a message.
For information on our returns and refunds policy click here to find detail information.
If an item is out-of-stock and their is no back order button appearing then this product cannot be ordered again. Most items displayed on the website are only available in certain sizes and colours due to the brand stockists allocating a certain number of products to our company.
We do not offer a price match service as we only stock products that are unique to chambeili.com as they are hand selected and since we are official and authorized UK stockists for the brands we represent we offer a unique service with exclusive products only available to chambeili.com.
You can return any item non-sale items purchased on chambeili.com for UK & International customers within 7 working days from the delivery date with a full refund. Please refer to our returns and refunds page for further information by clicking here.
For questions relating to post order process and shipping refer to the shipping FAQ by clicking here.
Yes you will receive an electronic invoice once you have completed the online payment process with your order number. You will also receive a hard copy invoice with your delivery. For more shipping refer to the shipping FAQ by clicking here.
For UK delivery cost please refer to Royal Mail option on our shipping page by clicking here.
Our website is SSL (Secure Socket Layer) secured by GeoTrust. chambeili.com ensures a secure shopping experience by using the highest industry standards to safeguard your personal data and payment information from unauthorized access. For more information on security and data protection refer to our web security page by clicking here.
chambeili.com uses PaymentSense PDQ for retail purchases that accepts all major credit cards and for online purchases we use Paypal Website Payment Pro Merchant Gateway and accepts Visa, Mastercard, Maestro, Solo, Discover and AMEX (US Only). chambeili.com also accepts debit cards like Visa Electron. For more information on payments refer to our payments page by clicking here.
All new products are priced to sell and therefore are not discounted even if you purchase multiple items. We have a fixed price policy both online and in-store on all products. We do offer sale products both online and in-store during end-of-season as well as coupon codes for special offers during certain periods in the year which will be advertised on the website. Simply use the coupon code at checkout to redeem the offer. We do not offer further reductions on sale items both online and in-store.
Currently we are only offering this service via our Shipley outlet but plan to roll out this service as we expand our retail operations in the future. For more information refer to the Click & Collect Local page by clicking here.
Yes you can cancel an online order but you must inform us of cancellation on the day you placed the order otherwise the item is normally dispatched the next day and if this is the case that you cancelled after the item has been dispatched then you will be liable to pay for the return postage and the delivery cost is non-refundable. We advise that you should only complete an online order if you are 100% satisfied in purchasing.
Unfortunately it is not possible to make changes to your order once you’ve placed it which is why we advise that your should be 100% sure before placing an order. Please contact our customer service team by telephone: 01274 598669 or read our returns & refunds page once you've received your order.
If you'd like to add items, please place a new order.
For more information on international delivery destinations please refer to the shipping page by clicking here.
View our location on the map above:
149 Bradford Road
Shipley BD18 3TJ
Store Operating Timings
Monday – Closed
Tuesday – 11 a.m. – 7:00 p.m. BST
Wednesday – 11 a.m. – 7:00 p.m. BST
Thursday – 11 a.m. – 7:00 p.m. BST
Friday – 2.30 p.m. – 7:00 p.m. BST
Thursday – 11 a.m. – 7:00 p.m. BST
Sunday – 12 noon – 6:00 p.m. BST
To visit our outlet if you are travelling from Manchester, London, Sheffield, Leeds, Nottingham, Dewsbury or other cities south of Bradford then follow the M62 then M606 into the city centre and follow the signs for Bradford City Football Club and follow the road for approximately 3 miles towards Frizinghall then Shipley. Our outlet is located on the right side next on the end block of shops. If you are travelling from Bolton, Nelson, Skipton, Keighley or any other city north of Bradford then follow the sign for Bingley and stay on Bingley Road through Saltaire and follow on to Bradford Road. Our outlet will be situated on the left side. We are approximately 2 miles from Saltaire.
We have ample free parking at our outlet on both front and rear of the building. We also have our own car park space at the back for customer use.
We accept all major credit cards in chambeili retail outlet.
Online Cards Accepted:
We use PayPal Pro Merchant Gateway for online payment processing. chambeili.com is 100% SSL Secure by GetTrust and we do not store your credit card or personal data.
You can keep up-to-date with chambeili® with the latest company news, new arrivals, special offers and up-coming collections on the following social platforms:
See All: http://chambeili.com/get-connected
Contact us via Facebook Messenger
If you wish to speak to us regarding new arrivals, made-to-order, online order, product enquiry or new stockist enquiry then contact us via Facebook Messenger using any of the codes below. Simply scan the code below using the Messenger app or click the link per the account to send us a message and we will revert back within 48 hours:
Scan Messenger code:
Send us a message:Send Message
Scan Tag code: