You can return any item non-sale items purchased on chambeili.com for UK & International customers within 7 working days from the delivery date with a full refund.

Here’s how:

• Make sure the items are in the same condition you received them in, with all tags still attached. Any smell of perfume, damage or stain marks will void the return policy so please ensure the item has not been worn. Do not return the item if you have worn them as we will not accept the return. All Items must be in original, resalable condition.
• Your will be required to post the package within 7 working days from the delivery date. You can either send your return by Royal Mail First or Second Class Signed For with compensation or chose an alternative carrier with compensation. You must ensure that the insurance for loss or damage covers the value of the item(s) you are returning as you will be liable for the costs if it the parcel goes missing or returns to us in a damaged state. As we do not have physical store, we will provide you with a return address once you communicate with us.
• Please make sure all returned items are well packaged, so as not to be damaged in the post.
• If returned an item from outside the UK, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. chambeili® is NOT responsible for any return custom charges made.

If you choose an alternative carrier company, then please ensure there is insurance that covers the value of the returned items in the event of theft or loss during delivery to our return address. We advise that customers use a Track & Trace service with the shipping carrier as in the event of loss you will be liable for the full value of the list item(s). We cannot take responsibility for items damaged or lost in the return transit.

Where to send your return:

A return address will be provided upon request as we are currently operating solely online.

Refunds:

Your return will be accepted within 3 working days from the delivery date at our return address. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, chambeili.com will not be able to issue the refund and the package will be sent back to you with an additional postage charge which you will be required to pay.

Please check that you meet these guidelines before you return the item. When shopping online or through our retail store we would like to remind customers to be 100% sure prior to purchase. If you have any questions on a particular item(s) you can send us a message by clicking the WhatsApp button on the product page or call our Customer Services number on +447478 851079.

Any items purchased in the “Sale” category, CANNOT be returned, or exchanged without exception. The “Sale” categories are select styles that have been reduced as a special offer/promo or is an end-of-season item.

If a product(s) has been damaged during transit, then the courier will be liable for any costs. If a product(s) has been damaged by pulling, misuse or any other mis-handling by the costumer then we are not liable for any damages. Please adhere to the garment care instructions and it the case of washing/dry cleaning please refer to our washing instructions page.